Policies
Substitution Policy
In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.
Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.
If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.
Delivery Policy
Local same day delivery is available throughout our service area in Oregon and Washington.
Please provide a complete and accurate address and the recipient phone number.
For the best experience, please ensure someone is available to receive the premium flowers.
If no one home ,our driver will make a reasonable attempt to contact the recipient and ,when possible ,leave the flowers in a safe and secure location protected from weather and other potential damage
.We are not responsible for delays failed delivery caused bay an incorrect address ,unavailable recipient ,gated access ,or inability to safely leave the flowers .
Premium delivery promise !!! We treat every delivery as an extension of our luxury floral service .Your flowers are handled with care from our Lake Oswego studio to the recipient door .
A special thank you to our delivery drivers -are an important part of the Lake O.Floral experience.Tips are always greatly appreciated and go directly to our drivers as a heartfelt thank you for their time ,care and exceptional service .
With gratitude
LAKE .O.FLORAL
Premium Flowers.Thoughtful Service .Beautifully Delivered.
Refund Policy
We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.
Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.